Support

For help with WasThatTrue, email support@wasthattrue.com. This page is a lightweight launch support guide, not a full help center.

What to include

Please include your browser, the YouTube video URL, what happened, what you expected to happen, and the email address on your account if the question is billing-related.

Launch support

• WasThatTrue supports desktop Chrome for launch.
• Fact-checking is built for YouTube long-form videos, not Shorts.
• Videos need captions so WasThatTrue can read the relevant transcript window.
• Pro billing and cancellation are managed from your account page.

Billing

If you can access your account, use Account to manage billing. For urgent billing problems, email support@wasthattrue.com.

Policies

For data handling, read the Privacy Policy. For subscription and fair-use terms, read the Terms of Service.