Terms of Service

Last updated: 18 May 2026

These terms govern your use of the WasThatTrue website, account pages, Chrome extension, fact-checking service, and Pro subscription features (together, the “Service”). By using the Service, you agree to these terms.

Short version: WasThatTrue helps you check claims against sources. It does not replace your judgment, and it is not professional legal, medical, financial, or safety advice. Pro subscriptions are managed through Stripe, can be cancelled from your account page, and may be subject to fair-use limits to prevent abuse.

1. Who provides the Service

WasThatTrue is operated by Sheen Digital Ltd (“we”, “us”), a private limited company registered in England and Wales (company number 17036653), with its registered office at 1b Springfield Lane, Leeds, LS27 9PL, United Kingdom.

2. What WasThatTrue does

WasThatTrue is a Chrome extension for user-triggered fact-checking on YouTube long-form videos. When you choose to check a claim, the Service uses the relevant caption transcript window, extracts factual claims, and returns source-backed verdicts where possible.

The launch version is built for desktop Chrome, YouTube long-form videos, and videos with captions. YouTube Shorts, other browsers, mobile browsers, and videos without usable captions may not support fact-checking.

3. Accounts

Some features require a WasThatTrue account. You are responsible for keeping your sign-in method secure and for activity that happens through your account. You must provide accurate information and use an email address you are authorised to use.

4. Free use and Pro subscriptions

WasThatTrue offers a free tier with a daily fact-check allowance. Pro subscriptions unlock unlimited fact-checks for normal use, plus everything in Free. Current prices and billing intervals are shown on the Pricing page before checkout.

Payments are processed by Stripe. If you subscribe, your subscription renews automatically until cancelled. Stripe may localise taxes, currency, invoices, payment methods, and required billing information during checkout.

5. Cancellation and billing portal

You can manage billing and cancel your Pro subscription from your Account page, which opens the Stripe billing portal. Cancelling stops future renewals. Unless stated otherwise during checkout or required by law, Pro access may continue until the end of the paid billing period.

If your payment fails, your subscription may become past due and Pro access may be limited or removed until billing is resolved. For urgent billing questions, email support@wasthattrue.com.

6. Fair use and abuse prevention

Pro is intended to feel unlimited for normal personal use, but we may apply fair-use limits, temporary restrictions, rate limits, or account review to prevent abuse, automated usage, credential sharing, scraping, attempts to bypass payment or quotas, or unexpectedly high-cost usage.

You agree not to:

Use automated tools or scripts to generate excessive requests.
Share, resell, or transfer account access without permission.
Probe, disrupt, overload, or gain unauthorised access to the Service.
Use the Service to harass, target, or profile another person.
Submit content you are not authorised to process.
Use the Service in a way that violates applicable law.

7. Verdicts and no reliance

WasThatTrue provides source-backed verdicts to help you evaluate claims. Verdicts may be incomplete, outdated, contested, or wrong. Sources may disagree. AI systems and search providers can make mistakes.

The Service is for general information only. It is not legal, medical, financial, tax, safety, emergency, or professional advice. You remain responsible for your own decisions, and you should consult a qualified professional before relying on a verdict for important decisions.

8. Third-party services

The Service relies on third parties, including Supabase for authentication and database storage, Stripe for payments, Google Gemini for claim extraction, Perplexity for source-backed verdict generation, PostHog for anonymous launch analytics, and Vercel for hosting. We also keep a short operational record for each successful verdict request to inform future product decisions. Our Privacy Policy explains how data is processed.

We are not responsible for third-party outages, changes, or content. Links to sources or external sites do not mean we endorse everything on those sites.

9. Intellectual property

The WasThatTrue name, logo, design, written content, and software are owned by us or our licensors. You may use the Service as intended and share links to public pages. You may not copy substantial parts of the Service, reverse engineer restricted parts of it, or use the brand to imply an affiliation we have not agreed to.

10. Availability and changes

We may change, suspend, or discontinue parts of the Service. We may update limits, pricing, features, providers, or supported platforms. Where a change materially affects an active paid subscription, we will take reasonable steps to notify affected users.

11. No warranties

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties about availability, reliability, accuracy, completeness, or fitness for a particular purpose.

12. Limitation of liability

To the fullest extent permitted by law, WasThatTrue and Sheen Digital Ltd will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, business interruption, or decisions made in reliance on a verdict. Nothing in these terms excludes liability that cannot be excluded under applicable law.

13. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and support

Questions about these terms can be sent to support@wasthattrue.com. For product or billing help, visit Support.